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Because all artworks sold on our platform are exclusive 1-of-1 digital deliverables granting immediate cryptographic licensing and master file download access, all purchases are generally non-refundable once the transaction is marked as PAID.
If the delivered master file (ZIP, PSD, TIFF) is corrupted, inaccessible, or significantly differs from the preview gallery, buyers may request a file replacement or dispute investigation within 7 days of purchase.
To file a dispute, please contact our support team with your Order ID and transaction proof.